Nigeria’s competition and consumer regulator has begun examining Uber’s sudden shutdown in the country, with attention on whether customers were left with unused or unfinished rides and other paid services.
Federal Competition and Consumer Protection Commission (FCCPC) chief executive Tunji Bello told Bloomberg on Sunday that the agency is reviewing how the company left the market. “We are looking into the manner of their exit, particularly in respect of unfulfilled services to the customers,” he said.
Uber said on September 2 that it was ending operations in Nigeria and Uganda that same day. The company described the move as the result of a thorough review and said it applied only to those two markets, not to the rest of Africa.
Rival platforms including Bolt and inDrive have indicated they intend to grow their Nigerian operations and pick up demand left by Uber’s departure.
The pullout coincided with a broader company overhaul in which Uber said it would cut more than 3,000 jobs worldwide, flatten management, and concentrate spending on its core business. Uber had been in Nigeria for more than a decade and repeatedly clashed with drivers over fares, commission rates, and working conditions. Drivers protested in 2017, 2023, and 2025.
The FCCPC inquiry now puts the exit under official review, especially how remaining customer obligations were handled after service stopped. No timeline for the investigation or possible outcomes has been announced.
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